There are several areas to improve performance of a DPLK, such as:
The team, should have an appropriate level of knowledge, skill, and competence; should also possess soft skill (presentation, communication, writing, etc); ongoing self developtment and improvement (professional credential and certification of competency)
Capacity and Services, ability to adapt quickly with ever-changing needs; improve online activities; take advantage of social media;etc.
Investment, choices, risk profile, knowledge, information, comparison, benchmark, etc.
Education, priority, availability, seminar or workshop, etc.
Benefit Statements, account balances, should clearly explain the information needed by the participants, etc.
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